Shipping Policy

At Bella Rue, we work hard to ensure your order is processed and delivered as quickly and smoothly as possible.

Please review our shipping information below:

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📦 Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

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🚚 Shipping Time

After processing, delivery typically takes:

6–12 business days

Shipping times may vary depending on your location, carrier performance, weather conditions, or peak shopping seasons.

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🌎 Shipping Locations

We currently ship to:

• United States

• Select international destinations (availability shown at checkout)

If your location is not supported, you will be notified at checkout.

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📍 Tracking Your Order

Once your order ships, you’ll receive a tracking number via email.

Please allow 24–48 hours for tracking updates to appear in the carrier system.

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⚠ Delays & Exceptions

While most orders arrive within the estimated timeframe, occasional delays may occur due to:

• Carrier delays

• Customs processing (for international orders)

• High demand periods

• Weather disruptions

Bella Rue is not responsible for delays caused by shipping carriers, but we are always happy to assist you with tracking or delivery questions.

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❗ Incorrect Address Disclaimer

Please make sure your shipping address is entered correctly at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at aurevoirstudios@gmail.com

Return & Refund Policy

At Bella Rue, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.

Please read our policy carefully below.

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🛍 Returns Eligibility

We accept returns under the following conditions:

• Items must be unused, unopened, and in original packaging

• Return requests must be submitted within 30 days of delivery

• Proof of purchase is required

Due to hygiene and safety reasons, we cannot accept returns on opened or used skincare products.

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💳 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed back to your original payment method

• Please allow 5–10 business days for the refund to appear on your statement depending on your bank or card provider

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🚚 Return Shipping

• Customers are responsible for return shipping costs

• Shipping fees are non-refundable

• We recommend using a trackable shipping service for your return

Bella Rue is not responsible for lost or damaged return packages.

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❌ Non-Returnable Items

The following items are not eligible for return:

• Opened or used products

• Gift cards

• Promotional or clearance items

• Subscription refill shipments already processed

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🔄 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the issue

We will resolve the problem as quickly as possible.

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📩 How To Start A Return

To request a return or report an issue, please contact:

Email: aurevoirstudios@gmail.com

Include:

• Order number

• Reason for return

• Photos (if applicable)

Our support team will provide return instructions.

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⏱ Processing Time

Please allow:

• 1–3 business days for support response

• 3–5 business days to process approved returns

• 5–10 business days for refunds to appear in your account

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🤍 Our Commitment

We’re committed to providing high-quality products and customer care. If you have any concerns, please reach out — we’re happy to help.